Meteor - extra charges scam, but it is legal.

Wednesday October 08, 2008 19:19

by Metero Customer - IT

For those who have a monthly bill from Meteor, then watch for the little added on charges....

Meteor – premium rate scam, but it’s legal.

I just wondered if any of you are having received small extra charges from Meteor?

I recently changed my old phone company to Meteor. All was fine until one morning I received 3 text messages from a number 57375. It has now happed 5 times since then.

I rang Meteor my self to make sure that I wasn’t charged for these extra charges. Meteor informed me that they would be charging me and there was nothing they could do but give me a number for Regtel where I could log a complaint.

I rang Regtel and logged a compliant with them but all they could do was say they would get me unsubscribed but couldn’t get my money back.

Today I got a message on my phone form customer support, yes just customer support, no company name to say that I was unsubscribe from their service. To ring a number if I had any more questions. I rang the number and surprise surprise there is only an answer machine.

So at this stage all that has been done is I have been unsubscribed 4 times from a service that I have never subscribed to in the first place and still have to pay for the texts that they sent to me!

Finally for anyone about to say I must have subscribed to it or someone must have used my phone. The answer to that is no. I have never in all my years ever subscribed to any thing like this. I actually go out of my way to make sure I never do.

Meteor have said, there are services like this and we must keep our customers informed of this, however you will not be aware that you may be charged for it.

If this is not a scam, then what else is it!

Regtel’s web site shows 2,000 complaints about this matter. They say there are very few complaints. Perhaps it is because the charge is so small, you may never notice it.

I would recommend to all customers of Meteor to check your bill with small extra charges, where another company texts your number and charges you for it.

What a service!

A Customer with Meteor.
Tom